Oregon Broker PSI Practice Exam

What should a real estate agent do if they receive a request for information they cannot provide?

1. Attempt to answer based on personal opinion

2. Admit they do not know and provide no response

3. Redirect the inquiry to a more knowledgeable source

4. Contact a legal advisor for guidance

The correct answer is: Redirect the inquiry to a more knowledgeable source

A real estate agent receiving a request for information they cannot provide should redirect the inquiry to a more knowledgeable source because this ensures that the inquirer receives accurate and reliable information. Real estate is complex and subject to various regulations and details that agents may not be familiar with. By directing the individual to someone who has the necessary expertise—such as a specialist in a specific field, a legal expert, or a senior colleague—the agent maintains professionalism and ensures the inquirer can access the correct information. Redirecting the inquiry not only helps the individual seeking information but also protects the agent from potential liability that could arise from providing inaccurate or misleading information based on personal opinions or assumptions. This approach fosters trust and builds a reputation for integrity within the real estate profession.