Oregon Broker PSI Practice Exam

If a principal broker receives a complaint, what is the next step?

1. The complaint is dismissed automatically

2. The notice will be for review, and a commissioner will evaluate all relevant factors

3. Immediate suspension of the broker's license

4. A hearing is scheduled within 30 days

The correct answer is: The notice will be for review, and a commissioner will evaluate all relevant factors

When a principal broker receives a complaint, the next step involves a thorough review process. The correct answer reflects that the notice will be submitted for evaluation, and a commissioner is assigned to assess all relevant factors surrounding the complaint. This evaluation is critical as it provides a structured approach to handling complaints and ensures that each case is thoroughly examined before any further action is considered. The process begins with an objective review, allowing the commissioner to gather facts, consider the context of the complaint, and determine whether any violations have occurred that warrant further action. This step is fundamental to ensuring fair treatment and due process for all parties involved. In comparison, some other options suggest outcomes that are not aligned with procedural standards. For instance, the idea that a complaint would be dismissed automatically does not reflect the necessity for an investigation. Immediate suspension of a broker's license without proper review is also inconsistent with the protocols in place to uphold fairness in the process. Finally, although scheduling a hearing could be a subsequent step if necessary, it does not directly follow the initial receipt of a complaint, as a review and evaluation by a commissioner precedes any hearings.